Atlanta, GA

Jef Aldrich

Technology Leader | AI Transformation | Cybersecurity Strategist
Turning Emerging Technology into Enterprise Outcomes

Jef Aldrich — Global IT Leader

Building at the Intersection of Leadership & Technology

With over 15 years working in the financial services industry, I lead global IT teams spanning the US, Europe, and India. My work sits at the intersection of enterprise leadership and hands-on technical development — from architecting Zero Trust security transformations and cloud identity modernization to building AI agents and automation tools in Python.

I've led 20+ M&A integrations, managed IT budgets, and earned certifications including CISSP, CISM, and OSCP. In 2026 I completed a Post Graduate Program in AI & Machine Learning at UT Austin McCombs School of Business, where I built real tools using Python, LangChain, RAG pipelines, LLMs, and computer vision — because I believe the best IT leaders don't just oversee technology, they build it.

Zero Trust Cloud Identity AI / LLMs M&A Integration Python LangChain Cybersecurity Enterprise Leadership Identity & Access Management PowerShell C# MFA Leadership Training MCP OAuth Azure Office 365

A Decade and a Half of Impact

20+ Years in IT
15+ Years in Financial Services
20+ M&A Integrations Led
6+ Certifications
3 Degrees & Programs

Thinking Out Loud

Perspectives on leadership, technology, and the journey of building at the enterprise edge.

AI That Works for the Business

Production AI systems built to eliminate manual work, accelerate resolutions, and put intelligence where it counts.

● In Production

ServiceNow AI Ticket Agent

An autonomous Python agent that monitors the ServiceNow queue, analyzes ticket bodies with an on-prem LLM, and generates responses using skill files matched to each request type. Integrates a RAG knowledge base and executes tools for specific workflows — resolving tickets without human touch, or ensuring all required information is captured before engineer handoff.

Reduces resolution time and eliminates back-and-forth information gathering before human escalation.
Python RAG On-Prem LLM ServiceNow LangChain
◎ Building

Teams AI Assistant

An org-wide Microsoft Teams chatbot powered by the Microsoft Agent SDK, Azure AI Foundry, and Azure AI Search as a vector database. Uses hashtag-based routing to dynamically handle task categories — answering IT questions via RAG, querying ServiceNow for ticket status, and executing additional workflows — putting enterprise knowledge at every employee's fingertips.

Brings self-service IT support directly into the tools employees already use every day.
Microsoft Agent SDK Azure AI Foundry Azure AI Search RAG MS Teams
● In Production

Software Vulnerability Assessment Agent

Monitors the software request ticket queue, extracts the package name, and queries NIST NVD, CISA, and other vulnerability databases for recent CVEs. Findings are passed to an LLM with internal approval rules to generate an allow/deny recommendation. The full assessment report is written back to the ticket for human final review.

Saves the security team hours of manual research every week on software approval requests.
Python NIST NVD CISA LLM ServiceNow

Certifications & Education

Validated expertise across security, leadership, and applied machine learning.

CISSP

Certified Information Systems Security Professional

CISM

Certified Information Security Manager

OSCP

Offensive Security Certified Professional

MBA

Kennesaw State University · 2008

Post Graduate Program — AI & Machine Learning: Business Applications

UT Austin McCombs School of Business · 2026

Situational Leadership II (SLII) — Adaptive Leadership & Coaching

The Ken Blanchard Companies · 2026

Microsoft Certified: Azure Security Engineer Associate

Microsoft · View Credential ↗

Microsoft Certified: Azure Solutions Architect Expert

Microsoft · View Credential ↗

Microsoft Certified: Azure Administrator Associate

Microsoft · View Credential ↗

Built, Not Just Managed

A selection of tools I've engineered — from enterprise security GUIs to IoT infrastructure.

Get in Touch

Whether you're exploring collaboration, looking for a strategic IT perspective, or just want to talk about AI and cybersecurity — I'd love to hear from you.